Technology – Friend or Foe?
Next month will be a year since I sold PNX and closed my retail store. Some of the aspects of being self employed I miss. I miss the pace and the interaction with my customers. I always enjoyed the challenge when someone would come in and ask “Can you do so and so?” Most of the time, I’d tell them yes. Then, once they left the store I’d get busy and figure out how I was going to do “so and so.” Many times I had no idea what I was going to do to meet their expectations but I loved the challenge. I would usually brainstorm with my staff on how to solve the problem or I would pick up the phone and call someone I knew could help, depending on what the challenge was. I can’t remember a single time I had to call someone back and tell them I wasn’t able to take care of their request.


